CVE-2019-5490 Default Privileged Account Vulnerability in the NetApp Service Processor


Certain versions of the NetApp Service Processor firmware were shipped with a default account enabled that could allow unauthorized arbitrary command execution. Any platform listed in the Impact section below may be affected and should be upgraded to a fixed version of Service Processor firmware IMMEDIATELY.


Exploitation of this vulnerability can result in unauthorized arbitrary command execution.

First Fixed in Releases: 

SP Firmware

Storage Systems









SP 5.x

AFF A300, AFF A200, FAS8200, FAS2650, FAS2620









SP 4.x

AFF A700, FAS9000









SP 3.x

AFF8080, AFF8060, AFF8040, AFF8020, FAS8080, FAS8060, FAS8040, FAS8020









SP 2.x

FAS2554, FAS2552, FAS2520  (ONTAP 8.2.2 and later)









FAS2240-4, FAS2240-2, FAS2220 (ONTAP 9.1 is the last supported release)










N/A = "Not Applicable" (i.e. no fix required)

MD5 checksums for Service Processor Security Patch Files

Unaffected platforms/firmware versions:
The FAS/AFF Baseboard Management Controller (BMC) , Service Processor 1.x firmware versions, ONTAP Select and Cloud Volumes ONTAP are not affected by this vulnerability – this includes the following platforms: AFF A220, FAS2720, FAS2750, AFF A800, AFF A700s, FAS6290, FAS6280, FAS6250, FAS6240, FAS6220, FAS6210, FAS3270, FAS3250, FAS3240, FAS3220, FAS3210 and V-Series variants 

Although NetApp has found no evidence of exposure in the 3.0.x Service Processor firmware, a patch has been made available out of an abundance of caution.

Once patched Service Processor firmware has been applied to a controller there is no need to update ONTAP.  

While the Service Processor firmware update requires a reboot of the Service Processor, the process is non-disruptive to ONTAP. 

Certain versions of clustered Data ONTAP and Data ONTAP operating in 7-Mode included affected versions of the Service Processor firmware. P-releases that include the patched Service Processor firmware are available for ONTAP 9.x versions under Full Support. There are no plans to create a Data ONTAP operating in 7-Mode 8.2.5 P-release that includes the patched Service Processor firmware - use the appropriate Service Processor patch from the System Firmware + Diagnostics Download page for this version.

Vulnerability Scoring Details

CVE Score Vector
CVE-2019-5490 9.8 (CRITICAL) CVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H

Exploitation and Public Announcements

NetApp is not aware of public discussion regarding this vulnerability.


Affected Products

  • Clustered Data ONTAP
  • Data ONTAP operating in 7-Mode
  • Service Processor

Products Not Affected

  • 7-Mode Transition Tool
  • ATTO FibreBridge
  • Active IQ Performance Analytics Services
  • Active IQ mobile app
  • AutoSupport, MySupport,
  • Brocade Fabric Operating System Firmware
  • Brocade Network Advisor Software
  • Brocade Network Operating System Firmware
  • Cloud Insights
  • Cloud Portal
  • Cloud Sync
  • Cluster Network Switch (NetApp CN1610)
  • Clustered Data ONTAP Antivirus Connector
  • E-Series SANtricity Management Plug-ins (VMware vCenter)
  • E-Series SANtricity OS Controller Software 11.x
  • E-Series SANtricity OS Controller Software 8.x
  • E-Series SANtricity Storage Manager
  • E-Series SANtricity Web Services (REST API) for Web Services Proxy
  • Element Software (formerly SolidFire Element OS)
  • Element Software Management Node
  • Element System Firmware
  • Element plug-in for vCenter Server (formerly VCP)
  • FAS/AFF Baseboard Management Controller (BMC)
  • FAS/AFF System Firmware
  • Host Utilities - SAN for ESX
  • Host Utilities - SAN for Unix and Linux
  • Host Utilities - SAN for Windows
  • MAX Data
  • MetroCluster Tiebreaker for clustered Data ONTAP
  • Multipath I/O (Data ONTAP DSM for Windows MPIO)
  • NetApp Cloud Backup (formerly AltaVault)
  • NetApp Cloud Backup OST Plug-in (formerly AltaVault OST Plug-in)
  • NetApp Converged Systems Advisor
  • NetApp HCI Compute Nodes
  • NetApp HCI Storage Nodes
  • NetApp HCI System Firmware
  • NetApp Manageability SDK
  • NetApp NFS Plug-in for VMware VAAI
  • NetApp Plug-in for Symantec NetBackup
  • NetApp SANtricity Cloud Connector
  • NetApp SANtricity SMI-S Provider
  • NetApp SMI-S Provider
  • NetApp Service Level Manager
  • NetApp SteelStore Cloud Integrated Storage
  • NetApp Storage Encryption
  • NetApp VASA Provider for Clustered Data ONTAP 7.2 and above
  • ONTAP Select Deploy administration utility
  • OnCommand API Services
  • OnCommand Cloud Manager
  • OnCommand Insight
  • OnCommand Plug-in for Microsoft
  • OnCommand System Manager 3.x
  • OnCommand System Manager 9.x
  • OnCommand Unified Manager for 7-Mode (core package)
  • OnCommand Unified Manager for Linux 7.3 and above
  • OnCommand Unified Manager for VMware vSphere 9.4 and above
  • OnCommand Unified Manager for Windows 7.3 and above
  • OnCommand Workflow Automation
  • Open Systems SnapVault Agent
  • RAID Controller CTS2600 Legacy Engenio
  • SAS Firmware
  • SaaS Backup
  • Single Mailbox Recovery
  • Snap Creator Framework
  • SnapCenter
  • SnapDrive for Unix
  • SnapDrive for Windows
  • SnapManager for Exchange
  • SnapManager for Hyper-V
  • SnapManager for MS SQL
  • SnapManager for Oracle
  • SnapManager for SAP
  • SnapManager for Sharepoint
  • SnapProtect
  • Storage Automation Store
  • Storage Replication Adapter for Clustered Data ONTAP for VMware vSphere 7.2 and above
  • Storage Replication Adapter for Clustered Data ONTAP for Windows 7.2 and above
  • Storage Services Connector
  • StorageGRID (formerly StorageGRID Webscale)
  • StorageGRID Webscale NAS Bridge
  • StorageGRID9 (9.x and prior)
  • System Setup
  • Trident
  • Virtual Storage Console for VMware vSphere 7.2 and above

Software Versions and Fixes

NetApp's currently available patches are listed below.

Product First Fixed in Release
Service Processor

First fixed versions include the following: 5.5P1, 5.2P2, 5.1P4, 4.5P1, 4.2P3, 4.1P7, 3.7P1, 3.4P3, 3.3P5, 3.2P1, 3.1.2P3, 2.8P1, 2.5P1, 2.4.1P2, 2.4P1, 2.3.2P4, 2.2.5P1 A NetApp Support Site account is required to download Service Processor firmware. Visit here to create an account: Once the account has been created, request Service Process firmware access here: Select “My Profile” and "Access Level Upgrade" under “Type of Issue”, adding the following comment: “Requesting access to download Service Processor Firmware”.
Data ONTAP operating in 7-Mode Data ONTAP operating in 7-Mode has no plans to address this vulnerability.
Clustered Data ONTAP


The Service Processor can be configured to restrict remote access to only specified administration hosts:
Data ONTAP operating in 7-Mode 8.2:
clustered Data ONTAP 8.2:
clustered Data ONTAP 8.3:
ONTAP 9.x:

The Service Processor IP address can be removed to prevent all remote access:
Data ONTAP operating in 7-Mode 8.2:
clustered Data ONTAP 8.2:
clustered Data ONTAP 8.3:
ONTAP 9.x: 

Obtaining Software Fixes

Software fixes will be made available through the NetApp Support website in the Software Download section.

Customers who do not have access to the Support website should contact Technical Support at the number below to obtain the patches.

Contact Information

Check for further updates.
For questions, contact NetApp at:

Technical Support
1 888 4 NETAPP (1 888 463 8277) (U.S. and Canada)
+00 800 44 638277 (EMEA/Europe)
+800 800 80 800 (Asia/Pacific)

Status of This Notice


NetApp will continue to update this advisory as additional information becomes available.

This advisory should be considered the single source of current, up-to-date, authorized and accurate information from NetApp.

This advisory is posted at the following link:

Revision History

Revision # Date Comments
1.0 20190305 Initial Public Release
2.0 20190307 Clustered Data ONTAP 9.3P11 added to Software Versions and Fixes
3.0 20190308 Clustered Data ONTAP 9.4P6 added to Software Versions and Fixes
4.0 20190313 Clustered Data ONTAP 9.1P17 added to Software Versions and Fixes
5.0 20190318 Data ONTAP operating in 7-Mode moved to Won't Fix status, Impact section text updated, Service Processor firmware MD5 checksums Knowledgebase article link added, 3.0.4P1 fix added to Impact table

This document is provided solely for informational purposes. All information is based upon NetApp’s current knowledge and understanding of the hardware and software products tested by NetApp, and the methodology and assumptions used by NetApp. NetApp is not responsible for any errors or omissions that may be contained herein, and no warranty, representation, or other legal commitment or obligation is being provided by NetApp. © 2017 NetApp, Inc. All rights reserved. No portions of this document may be reproduced without prior written consent of NetApp, Inc.